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I am not satisfied with the decision from resolution center . They are unfair
Solved! Go to Solution.
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Case ID: PP-007-028-469-823
Item no: 112885949465
RCD330G Radio 6.5 '' MIB UI Stereo CarPlay APPs MirrorLink Bluetooth RCD340 VW
Please help me, for the item I bought 3 months ago and I did not get it, and my money did not come back !? I've been trying to contact eBay and Paypall for a month, but in vain, is there money to return to my bank account?
Hope it will help me?
Thank you in advance!
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How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.
Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
https://www.paypal.com/webapps/mpp/first-dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
Advice is voluntary.
Kudos / Solution appreciated.
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This is how it is on the page where I opened the dispute I copied the page and sent you everything it stands!
- DisputeThe buyer and seller have 20 days to communicate directly to resolve an issue with this trans...
- EscalationThe buyer or seller asks PayPal to review the case and decide the outcome. We make every e...
- Awaiting other party's responsePayPal requests more information from the seller to resolve the issue...
- Requiring your actionPayPal requests more information from the buyer to resolve the issue. If the bu...
- Being reviewed by PayPalWe review the information the buyer and seller have provided. We try to reac...
- ClosedThis claim or case has been closed. A closed dispute cannot be reopened or escalated to a PayP...
Disputed Amount: |
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Not received: |
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What happens next
You can cancel this case at any time.
Supporting documents
Files (0)
You haven't submitted any files.
Faxes (0)
You haven't submitted any faxes.
- 6/18/2018 22:18 PDT - Buyer: Please help me?I paid $ 69.99 a month ago from the seller "kristy888" 2 months ago. I did not really get the device, I was constantly trying to make contact with the store but everything was in vain! In the end I realized that it was not a vendor but a fraudster! Please make a refund on my account? Thank you!
- Jun 18, 2018 - PayPal: Email sent to seller
- Jun 18, 2018 - PayPal: Email sent to buyer
- -$69.99 USD
- 4/25/2018 22:59 PDT
- eBay Item(s):
Shipping address
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Me too, I purchased two beads using Paypal. When they showed up, one was purple not the blue one I purchased, the other was much smaller than shown by the merchant. I tried contacting the merchant to get a refund but they refused. Then I went through PayPal and they dismissed my claim and sided with the Merchant. So much for their guarantee of granting a refund if the goods are significantly different to what you ordered!
I am a very unhappy PayPal user!
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