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Refund

SOLVED

Refund

I had a dispute abount an unauthorized purchase on my account. I submitted a claim on 12/5, I assume it was found in my favor bc the case has been closed  on 12/6 and no other information was requested. How long does it take to get the refund? Thanks for any help.

1 ACCEPTED SOLUTION

Accepted Solutions
Volunteer Advisor

Re: Refund

What makes you think it was closed in your favor?

What notification did you get from PayPal?

What is the status in the resolution center?

8 REPLIES
Volunteer Advisor

Re: Refund

What makes you think it was closed in your favor?

What notification did you get from PayPal?

What is the status in the resolution center?

Re: Refund

The staus in resolution center is closed. I receive an email stating that they did find it was an unauthorized purchase.
Highlighted
Volunteer Advisor

Re: Refund

What are the details of the transaction?  What really happened?  The entire process is important.

Re: Refund

They only thing the email was that they had determined the activities on my account were unauthorized. I noticed I had a charge in my account that I didnt make, there was no record of that purchase under my activities so I started a dispute and they was the response I received and the case is closed
New Community Member

Re: Refund

I was denied refund because they said I placed the order. I haven't received the product and don't know what company it was ordered through.

Re: Refund

They agreed with me that it was an unauthorized purchase. Im just wondering how long it takes to get a refund.
New Community Member

Re: Refund

Generally it takes 3-5 business days before you can get your refund back. If you use your card for the purchase it will be credited back to your card. But sometimes it takes 30 days depending on your card issuer when paypal already sent out the request. If you use PP balance or your bank, it will go directly to your PP balance. Please check the link. https://www.paypal.com/ph/selfhelp/article/how-can-i-view-the-status-of-my-paypal-payment-refund-faq...
New Community Member

Re: Refund

If you paid with your credit card, the money will go back to your card. (It can take up to 30 days for the refund to appear on your card statement.) If you paid with your PayPal balance or bank account, the money will be returned to your PayPal balance.