Recieved Email in French - someone hacked my account

chelsearporter
New Community Member

I woke up to an email in french claiming that my password was changed and it appears that my sccount had been hacked and that someone was trying to take $1,000 from my personal bank account and move that money into my paypal account. How do I get rid of this? I changed all of my passwords and updated all of my security features. 

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2 REPLIES 2

PayPal_Olivia
Moderator
Moderator

Hi @chelsearporter,

 

I'm so sorry to hear about the unauthorized activity! I'm very glad that you were able to act quickly to re-secure your account! If there are any unauthorized purchases, they can be reported by following these steps. For other types of activity, such as adding funds to the account from your bank, you would need to contact customer support. You can reach customer support by Facebook, Twitter, or phone or email.

 

I hope this helps!

 

Olivia

 

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TonyHomeInspect
New Community Member

What eventually happened? I just had the same thing happen to my PayPal acct. I called and put a claim against the transaction 2 days ago, but the money was missing from my checking acct this morning.

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