Pending Balance

[ElaineGordon31]

Hello,

I purchased some soccer shoes on ebay and i then received an email saying that there was none left in my size, so he said he would give me a refund, i then received the refund email from paypal saying that i was refunded, but i do not see any money in my paypal balance, how do i know if the refund was sent?

[PayPal_Olivia]

Hi ElaineGordon31,

Welcome to the forums! 🙂

If the seller refunded you, you will see a line in your recent history that says that a refund was made. It's the safest way to be sure.

If you made the original purchase using a bank as a payment source and the refund was made within a few days of the payment, the refund will be held until your original payment fully clears from the bank. Then you can spend or withdraw it from your balance, or even leave it in there. (For smaller amounts, I like to leave it in there and forget about it so when I see something I want to buy online and I go to pay for it, it's like a little surprise for me. 🙂 It's like finding money in your pockets when you're doing laundry.)

If you made the payment using your credit card as a payment source, the credit would have gone directly back to your card. There will be a line showing that activity in your transaction history.

I hope this helps!

Olivia

[Pascalrsu]

In the same order of idea, I've been refunded from a seller, and I see the refund on my paypal account with the number of transaction and it says it was tranfered on my credit card. the problem is, I've not been refunded on my credit card. Is there any delay?

Thanks!

[PayPal_Olivia]

Hi Pascalrsu,

Welcome to the forums!

There is generally a small delay. Usually it's 24-72 hours, but it could be a full billing cycle. Has it appeared yet?

Olivia