Purchase by mistake

[van242]

Hi all,

Did this happen to anyone when their little child made a large sum purchase by mistake and requested a refund from the seller?

It happend to me today when my 3 year old son bought add ons for a car racing game that I installed earlier. Does anyone know how to proceed to get a refund?

Thank you kindly

[PayPal_Lisa]

Hi @van242

Welcome to the PayPal forums. Thanks for posting your question to the Community. I'm sorry to hear about the add ons for your son's car racing game.

I would recommend reaching out to the merchant to request a refund.  You can find their contact information in the details of the payment in the activity of the PayPal account.

You also have the option of opening a dispute in the Resolution Center of the account.  You can find instructions here https://www.paypal.com/ca/webapps/mpp/security/report-a-problem.

We appreciate you reaching out and hope this gets resolved quickly.

-Lisa