Paypal refuses to refund unauthorised transaction. Where do I go now?

holtonmike
New Community Member

My eBay account was hacked and a purchase was made with the payment being taken from my Paypal account. I received emails from both eBay and Paypal advising me of unusual activity. I registered a complaint in the resolution area of both eBay and Paypal as well as reporting it to the police as I had the address that the goods were delivered to. eBay accepted that this was unauthorised use but Paypal did not. The case has now been closed by Paypal and there appears to be no way of re-opening it or even talking to someone about it. The telephone system is totally automated and eventually just hangs up without offering you the option to speak to anyone. I have used Paypal for many years without a problem but this has left me with no trust whatsover in Paypal as they obviously do not care about fraud. What can I do please to get my money back?

Login to Me Too
0 REPLIES 0

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.