Paypal help say cannot find transaction id which is displayed on my screen

xhu
New Community Member

Hi,

 

I have a cancelled send request transaction,

Because of cancellation, I did not get money, however sender's account was charged.

 

I have a cancelled transaction on my screen, but Paypal help said transaction not found,

send screen shot, transaction number already. 

 

Anyone has idea how to dispute?

 

 

Thank you.

Xiaoying

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