Paypal dispute closed but with no outcome?

Svithi
New Community Member

Hi,

I had created a dispute for a item I did not recieved. The seller was a scammer. But the dispute was closed saying that "We were notified by your card issuer that you filed a chargeback on this transaction."

 

However, I had not issued a chargeback with my card. So I spoke with my bank and they said to contact paypal, but now I can't open a new dispute?

 

Is trying to contact paypal useful here or should I try to talk with my bank again and see if I can just go with a chargeback?

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