Hi,
I live in Bucharest, Romania. A while ago I ordered a Bretagne-specific pastry (kouign-amann) from France.
The seller's website lists delivery times for metropolitan France (2 days) but not for other destinations. I figured it was going to make a few days longer, maybe a week at most, and I placed my order online.
For some reason, the seller did not ship my order immediately, I had to contact them by email. After they did ship it, and after not receiving it for more than 2 weeks, I contacted them again. When it became clear that the order was in transit, I asked them to file on my behalf a complaint with the carrier - those pastries were getting less and less fresh every day.
They refused to do it and stopped answering my emails.
The order arrived eventually, after 1 month en route. obviously the "fresh" pastries were no longer fresh and had to be discarded.
I asked the seller to refund that part of the order. As per their procedure they did not reply - so I filed a PayPal dispute and escalated it to a claim (after the seller did not respond even to that).
PayPal did not ask me anything and decided in their favor, because "your seller had sufficiently described the merchandise". Wait, what? I never claimed they didn't - just that I received stale pastries and bad service.
I tried to "discuss" this with the support folks, but all I'm getting are non-responses with various degrees of randomness and falsitude - they just want me to shut up and go the heck away.
The amount I'm claiming is small, 43 euros or so, but I think the seller was really unprofessional and I don't want to just "forgive" them. They never even acknowledged that something was wrong, let alone apologize.
Is there anything I can do to escalate this and get a reasoneble decision from PayPal?
Thanks,
Florin
