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Non-delivery of product

DK9 New Community Member
New Community Member

Non-delivery of product

ON Nov. 25, 2017 I ordered 2 canvas bags and paid through Paypal $43.85. Nothing was delivered, company does not respond. Is there really no way to get Paypal to help? The details I have from Paypal who told me to write to Omega (I did, no reply) are:

Transaction Details

  • Case number: PP-006-450-772-722


  • Seller's name: Omega Group



  • Transaction date: November 25, 2017



  • Transaction amount: $43.85 USD



  • Your transaction ID: 6EJ668478V709025G
Tags (1)
Volunteer Advisor

Re: Non-delivery of product



Why have you not opened a paypal dispute for non receipt of item?

Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.