No real person to talk to for resolving unauthorized payment

[debgram]

I called within the hours to talk to a real person and still wasn't transferred but hung up on me.  I have the issue resolved with Ebay but they said I have to call paypal to get my money back.  Why is it so hard to get a real person to talk to?  I get so frustrated when these automated messages keep asking you stupid questions and you still get no where, now I have to wait until Monday.  I just want to talk to a good English speaking real person. 

[PayPal_Randy]

@debgram,

I'm so sorry to hear about your recent experience with an unauthorized transaction.  If you haven't yet done so, I recommend changing your account's password and security questions, as well as reporting the transaction via the account's Resolution Center.  You can find information on how to do both below:

Change password/security questions:  https://bit.ly/2i2m5w4 

Report unauthorized transaction:  https://bit.ly/2fWT1WG

If you've already completed both steps and still need further assistance, I recommend reaching out to our customer service teams.  You can click 'Contact Us' at the bottom of any of our pages to get a phone number to reach us at, or you can contact us on Twitter (https://twitter.com/askpaypal) or Facebook (https://www.facebook.com/PayPal). 

- Randy