Need advice, Digital river unauthorized pay, how to tighten security?

asukatenjou
New Community Member

I noticed today something odd in my account, I was charged about 10 euros from a company known as Digital river, I never dealt with them before and after a bit or research I found out they deal with digital transactions and services. I have checked all my accounts embedded to paypal and have not found anything related to them - just in case I did so - and really have no clue to how they managed to charge me.

 

I was wondering other than setting down a dispute, and changing all security questions and passwords, what else should I do? Should I consider my credit card in danger and cancel it? I heard sometimes some frauds charge small amounts before wiping your account clean to see if they get away with it.

 

Also has anyone else been scammed by these people? What did you do?

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227 REPLIES 227

Les458
Contributor
Contributor

Just been charged  £29.99 not used this for years 

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boguo
Contributor
Contributor
Anyway my money just was taken from my account I'm not ordered anything from that Digital River... What's going on how back this money to my account... Please help..
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Whac-A-Mole
Frequent Advisor
Frequent Advisor

did you sign up for a subscrition plan?

is this recurring payment?

file unauthorised transaction with Paypal

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Beverleytopping
New Community Member
Digital River Shannon IE is the name of the transaction that i have just noticed in my bank account, i have never heard of them let alone done any business with them, at the moment it is a pending transaction and unfortunately my bank have told me they cant do anything until the teansaction has gone through and been completed, in the meantime im £30 down on my account. This is so frustrating!
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MissJade
New Community Member
They got me too for 39.99$ and I don't know what to do
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Asri
Contributor
Contributor

I don't mean to be rude here...but everyone on this forum thread is being incredibly dense.

 

Digital River are not "scammers", they are a company that other shops/online sellers outsource their transactions to. Similar to PayPal, WorldPay etc. Digital River act as a middle-man between the seller and buyer to process the transaction.

 

Each and every one of you on this thread will have purchased something without realising Digital River were used to process the transaction. At least you can rest assured you're not the only one to mistake the mistake eh? 😉 

 

Here is the Digital River website, they seem very above-the-board and professional to be such lucrative scammers:

https://www.digitalriver.com/

In fact, they're such professional scammers, they even have a feature that lets forgetful folk search for their order when they get confused by their statement and start taking to the internet to accuse them of scamming:

https://www.findmyorder.com/sstore?Action=DisplayHomePage&SiteID=findmyor&Locale=en_US

 

Now THAT is some helpful scammers!

 

So please, before you embarass yourself online...please do your research.

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jamespoulson
Contributor
Contributor

Asri,

 

There's something you fail to understand here. Other people like me were charged without realizing it.

 

In the case of Avast, what happened is that something was advertized as FREE but becomes a PAID subscription on the second month.

 

This unclear advertizing along with Paypal's one touch makes it possible to mislead people into paying for a product or service that they might not want.

 

You may say people are "dense" for not realizing this but not everyone uses their Paypal account 24x7x365 and is familiar with all its features.

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Asri
Contributor
Contributor

The problem therein lies with user or at a push the merchant such as Avast! or AVG, and not with Digital River, who to reiterate, only handle the payment. But still, by no means are Digital River or the merchant the "scammers" people are getting all worked up about.

 

You really don't need to use your Paypal account 24/7 to realise that if you are asked to enter card details, or PayPal details when starting a "Free Trial" of anything, that at some point you will be charged. My understanding of the word "free" is that no money is involved, therefore why would payment details need to be involved? 

 

The moral of the story is: use a bit of common sense when signing up for things. 

 

 

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jamespoulson
Contributor
Contributor

Asri,


- AVG is at fault for dodgy advertizing.
- Paypal is at fault for the one touch feature that can be abused.
- Digital River is an intermediary but is still a "partner in crime" in enabling money to be taken out of your account.

You can say this is an "error 30" in insulting the user and being completely oblivious to how misleading this all is. My own background is in IT and programming with Internet experience going all the way back to 2000 and I still fell for it.

It is incorrect to assume that card details automatically leads to a payment or subscription as booking.com, for example, only requires it in case you are not able to pay for a room by debit.

Do you know what web sites promise something "free" while requiring card details? They usually have to do with pornography.  

If this isn't a scam it is still scammy and the goal is obviously to get fresh subscriptions from people who might not react before a few months or a year in wondering what the payment is about.

So keep your misplaced morals to yourself.

 

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Asri
Contributor
Contributor

James,

 

Your argument really boils down to "I don't understand how something works, therefore everyone else is in the wrong but I am still right". 

 

I agree AVG may be at fault if they didn't make it clear enough that a subscription will occur after the free trial ends, but in this day and age that is fairly common. Everyone from small security software companies up to Amazon are using that tactic, and I must admit I've got caught out there before but I don't kick up a fuss screaming and shouting X,Y and Z are scammers.

 

Paypal having an easy to use feature that you've just misused makes them at fault? Digital River also "partners in crime"?  Really...? Please. With all your years of IT experience I would have thought you'd be a bit more clued up, but alas...Are you also the type of person that hurls abuse at shop attendants when you don't get your own way because the "customer is always right"?

 

Not sure what you mean about the porn sites? There's plenty of free porn out there. I feel like this says a lot about you, James, we all know what PAID porn sites are for you dirty dog 😉

 

Again, it's not a scam. Just admit you signed up to your seedy porn site subscription, I won't tell anyone, don't worry James. 

 

 

 

 

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