Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Learn more in Community Events
The problem therein lies with user or at a push the merchant such as Avast! or AVG, and not with Digital River, who to reiterate, only handle the payment. But still, by no means are Digital River or the merchant the "scammers" people are getting all worked up about.
You really don't need to use your Paypal account 24/7 to realise that if you are asked to enter card details, or PayPal details when starting a "Free Trial" of anything, that at some point you will be charged. My understanding of the word "free" is that no money is involved, therefore why would payment details need to be involved?
The moral of the story is: use a bit of common sense when signing up for things.
- AVG is at fault for dodgy advertizing.
- Paypal is at fault for the one touch feature that can be abused.
- Digital River is an intermediary but is still a "partner in crime" in enabling money to be taken out of your account.
You can say this is an "error 30" in insulting the user and being completely oblivious to how misleading this all is. My own background is in IT and programming with Internet experience going all the way back to 2000 and I still fell for it.
It is incorrect to assume that card details automatically leads to a payment or subscription as booking.com, for example, only requires it in case you are not able to pay for a room by debit.
Do you know what web sites promise something "free" while requiring card details? They usually have to do with pornography.
If this isn't a scam it is still scammy and the goal is obviously to get fresh subscriptions from people who might not react before a few months or a year in wondering what the payment is about.
So keep your misplaced morals to yourself.
Your argument really boils down to "I don't understand how something works, therefore everyone else is in the wrong but I am still right".
I agree AVG may be at fault if they didn't make it clear enough that a subscription will occur after the free trial ends, but in this day and age that is fairly common. Everyone from small security software companies up to Amazon are using that tactic, and I must admit I've got caught out there before but I don't kick up a fuss screaming and shouting X,Y and Z are scammers.
Paypal having an easy to use feature that you've just misused makes them at fault? Digital River also "partners in crime"? Really...? Please. With all your years of IT experience I would have thought you'd be a bit more clued up, but alas...Are you also the type of person that hurls abuse at shop attendants when you don't get your own way because the "customer is always right"?
Not sure what you mean about the porn sites? There's plenty of free porn out there. I feel like this says a lot about you, James, we all know what PAID porn sites are for you dirty dog
Again, it's not a scam. Just admit you signed up to your seedy porn site subscription, I won't tell anyone, don't worry James.
Wrong. My argument is that I do know things generally work to a high degree and yet I still fell for it.
AVG is at fault for crappy and misleading and that it is fairly common today is no excuse for what is a dodgy practice which does deserve kicking up a fuss.
Paypal is at fault too for a feature which is not clear at all about activating automatic payment when someone as me does not want that happening. Yes, the customer is king even if things generally don't play out that way.
Not sure what I mean about pornographic sites? They are the ones that came about with this "free" but paid underhand approach. Not exactly a good source of inspiration, don't you think?
You can keep your toilet humour to yourself, thank you, and that something isn't a scam doesn't make it any less scammy coming from what should be respected names in various industries.
Now, I'll just leave you on your high horse to denigrate the dozens of people who obviously did not knowingly consent to the transaction.
I have better things to do like sort out my sock drawer.
I have the same problem with avast. They say you can try this for free and i dont even completed my full registration.
Now they charged 50 euro wich is insane they really scam you into this and makes me think to close my paypal account because if it is so easy to just scam you out of your money i dont really find it that safe.
No Need to tighten security everything is okay, this company is legitimate. As has been said they collect fees for other companies, in my case, Kaspersky. what I hadn't realized until I came across this company payment was that when you make payments to the lives of AV software companies they set up auto-enrol to roll on renewal the following year. In effect the set up a Standing Order on your PayPal account - I found these under Pre-Payment Authoprization. I was surprised and horrified to find I had loads of these but most have never taken "unauthorized" payments. So it appears to simply be companies that set auto-renewal as true that take payments without authorization. There is a cancel option on each of these records, needless to say I've cancelled all mine, this was very simple and easy and I recommend everyone do the same.
Well said, Blinks80.
It's the fine print and the way Paypal allows subscriptions that is the issue here.