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I just noticed an email from Paypal saying that I've been automatically charged €45,48 for DRI*AVAST Software.
I may have done something but I certainly did not enter credit card information and a CVV.
The only email from Paypal on the 2nd of November says that One Touch has been activated.
Apparently, this enables automatic payments which I do not want and I feel tricked by an unclear process.
I have removed all my registered cards from my Paypal account and am seeking a refund.
Did you receive your refund?
I have just had £79.90 taken from my account to pay Digital River for an alleged pre payment agreement from 2013. I had never heard of them before and I have never bought any software ...ever. The only reason I ever had a Paypal account was for my purchases on Ebay. I never made any payment agreement with anyone using Paypal. I didn't even have the same email address in 2013 so how did they access my account this week? I have created a dispute and Paypal say that they will challenge the charge to Digital River for not providing me with whatever it was that I allegedly agreed to pay for in 2013.
Yes I did receive a partial refund. It was a struggle to get hold of Digital River but once I did they were very responsive.
It seems that I signed up for Trend Micro in 2013 for an old computer that was destroyed in 2013.
When it came to a biennial renewal in 2015 Digital River apparently emailed me to an address that I no longer had (therefore I had no idea what was going on) but the payment from Paypal was "pre approved" so I wasn't informed from them either.
The 2nd biennial renewal in 2017 apparently followed the same format but this time Paypal informed me about the pre apporved payment leaving my account.
In total I paid £204 but I had £160 refunded.
The moral of the story is: Be careful what buttons you press on your computer!
For some reason my account was charged $117 us dollars sometime through the nigh by digital river. I tried to email digital river and the email was undeliverable! then i did a bit of research and found your post! ( i havent used my paypal in 8-10 months)
I changed all of my paypal information and filled a pay retraction, seeing as it takes 2-3 days to deliver the money there is a good chance i might get it back. If I do not get it back i will have to cancel my paypal account to simplify my life, I will have to reduce my vulnerabilities.
Now i just sit back and wait
Had the same problem - was charged $49.99 from Trend Micro internet security through digital river and when I called them they pleaded ignorance. They said there was no evidence of a purchase on their side and that I should call the bank. i told them I did that, and that I also reported them (Digital River) for fraud. She immediately backtracked, apologised profusely and asked that I send them my bank statement. No way that was going to happen since I'd already stopped the card. Your bank should be able to recoup the loss through their fraud division but it might take time. Just make sure you stop your card and order a new one. I told her that they should look into their own staff and security as someone is obviously using the company name to defraud people.
(case number: PP-005-524-557-911). PLEASE HELP ME !!!!!!!!!!!!!
I DOWNLOADED THE (SELFIES AT SEA APP) AND PAID FOR IT WITH PAYPAL... AFTER RETURNING FROM OUR CRUISE.... I CLICKED ON MAKE MOVIE.... AND IT SAYS PREPARING.... PLEASE WAIT... BUT NOTHING HAPPENS... I HAVE TRIED SEVERAL TIMES... AND IT STILL WON'T WORK
Digital River processes payments for various online software companies such as web utility apps that clean out malware, spyware, etc. I think even Microsoft use them. So when you use free trials from Avast or AVG, read the fine print.
sharpiemarker, the fine print should be clearly stated in the order itself.
The "free" trial from Avast is misleading in that it tacitly renews as a paid subscription.
On top of that, Paypal's One Touch makes it possible for money to be taken from your credit card without your consent.
This is deceptive, dodgy and could pave the way to abuse. As a consequence, I have removed all my cards from the Paypal account.