My money is stolen through paypal

[BamLT]

Hello all,

Yes, topic name is a best describtion of my situation. Please read it, and if you know what I should do now, than help me. Thank's.

So lets begin.

-2016.09.14 on ebay I have sold my item to <removed> (ebay name).

-2016.09.17 I got my money to paypal. After ~3 days!

-2016.10.04 buyer opened case on paypal, that he didn‘t receveid it.

My item is with tracking number, but I don‘t published it. So I have provided some kind of receipt to paypal, where is clearly visible who is receiver and tracking number. See img http://imgur.com/1GcUrpm .

Then they asked more information from me. So in this case I have provided the same receipt and Spain post tracking system information from web  http://imgur.com/X4Eta98 , that item is delivered on 2016.10.03. Also, I called to our post office and asked to confirm my item delivery. They said me, that sometimes it can take up to 60 days, and they can‘t do it immediatly. All this information I have provided to paypal second time, and asked for more time to do this, because it is not possible to do as fast as they want.

So, they closed the case, and returned money to buyer. WTF?

Now I have paid extra money to our post office, to get faster confirmation of delivery. So now I have confirmation with buyer signatare and I think passport ID number, where we see how buyer cheated. See there http://imgur.com/1IoGLBV

Ebay will not help me, because case opened on paypal. I wrote few time to paypal via contact form, but no one cares it. THey only sending big FAQ instruction to my email.

What I should do? Is it possible to return my money? Where I should contact? This forum is monitored by paypal employees? How I can trust this payment system, if I have provided all information, that he received item, but paypal decided to trust to cheating buyer, who only said that he didn't receiveid? HOW?

[DPCreations]

Tracking number should be added to the PayPal transacton.  Online tracking is what PayPal requires as part of the transcation.

Based on you statements, you did not add tracking information as part of the transaction detail when you shipped the item. Apparently the tracking information isn't sufficient.  It needs to show delivery to the addressee and it needs to part of an online record.

[BamLT]

After that, when he opened case I have provided track ID to paypal.

Last my image is oficial reply from Spain post of succesful delivery. What else? Finger prints?

[DPCreations]

You need to provide the tracking number to PayPal so PayPal can access it directly online.  That had to be added to the transaction detail when you shipped the item.  Providing images later is not sufficient proof of delivery.

[BamLT]

Now there is only images. During case was opened I provided www of tracking system and my tracking number.

Okey, so it is very interesting. I have lot of deals on ebay, and how I see now, no one has added track ID directly to paypal. So all of them playing not by paypal rules. Good idea to return my money in other ways! Thank's.

[lancelotme]

https://track.aftership.com/spain-correos-es/rn266422645lt

You need to appeal the case,ask Paypal to go to the Spanish post ofice website and type in RN266422645LT,it shows delivered .

Is there a Paypal customer service in Spain ?

[sharpiemarker]

When you email PayPal, you will have to reply to the FAQ stuff they send if it does not apply to or solve your problem.  Explain again your problem and you may receive a customized reply.

You can also contact PayPal via Facebook or Twitter.

The dispute robots may have been working overtime on your dispute.  lol

Try to appeal the dispute.

Was your original payment transaction marked eligible for Seller Protection?

Was tracking added to the transaction?  Go to transaction details page to see if you can add still add it.

The tracking information should still be available online, yes? or no?

[lancelotme]

@sharpiemarker

she has a valid tracking number,she should have added that number to her listing or in her PAYPAL resolution case.

The question is she is in Spain and shipping from Spanish post office,Paypal robot may miss that.

She also have signature confirmation.

so both tracking and confirmation are online,she should appeal and win the case.

[lancelotme]

The site is

https://www.aftership.com/courier/spain-correos-es

her tracking number is RB266422645LT 

[BamLT]

Absolutely all this information which is mentioned in this post is provided to paypal during case actions. In image, www, and words form. It is no more else information which I can provide.

Yes, I have tried to appeal it. My first step is http://imgur.com/1tFfCvh and then http://imgur.com/8dEHj5t

In last step I cant nothing to write, because this information is already provided. Also after clicking submit button happens what you see on last image.