You are viewing the PayPal Community Archives. This content may be old or outdated. Leave the Archive
Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Learn more in Community Events
File PP dispute or credit card chargeback. If they get many of these then PayPal may limit their account, possibly permanently.
Chargeback: phone your credit card bank using the toll-free number on the back of your credit card.
Chose the option wisely as it may have a negative impact.
Claim filed with my personal bank!
I wish Paypal was better with the claim resolution process. I have not been able to type in a written response or post pictures after the 1st day the claim was filed with Paypal.
The Better Business Bureau does not accept complaints against non-US companies, but you can file a complaint with the Federal Trade Commission: https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=251&Url=%23%26panel1-2#crnt
While it might not accomplish a great deal by submitting online reviews, doing so helps to warn other people about this iniquitous company, and it's also very cathartic. Here are some links:
I'm having the same problem, they won't tell me how to return my items. Paypal is investigating, wish I'd have used my credit card with better protections.
The same happened to me. It is a shame that Paypal ignores all the bad reviews posted and still do business with this seller. It is as if they are sponsoring this seller. I have bought from this seller because I trusted Paypal. I am considering cancelling my account with them.
I have filed a dispute with Paypal. They finally said I could return the item for a full refund after they receive the item but I have to pay the shipping cost. Again I did not realize when I ordered that the seller is in China. After contacting shippers, I found out the shipping cost is one to two times the cost of the dress I bought. There is also the issue of customs.
Shame on you Paypal and Lulugal. Do not buy from them.
My credit card company initially refunded the cost of the purchase, but I have received another letter from them saying that Lulugal is disputing this because I did not return the dress. I am, of course, preparing my rebuttal on the grounds that 1) the item was significantly not as described; and 2) the cost of returning it would be more than the purchase price. While I do not expect to win this, I can at least cause Lulugal a bunch of administrative headaches as long as they keep fighting me on it.
Someone on Facebook posted something about a company called "StyleWe." After looking at their website and--this time--reading online reviews, I said "I think this is Lulugal under another name." Be warned, my friends.
I disputed through Paypal first who ruled against me. Then my B of ACredit card and they did the same. I was surprised BofA ruled against me. $37.00 for piece of crap sweater which looks not at all like the picture on LuLugal. What a ripoff!!!
PayPal needs to be more aware of this scam retailer. I was initially denied a refund because Lulugal says they asked me to send my items to China, and my USPS tracking says Maryland. (I pestered Lulugal in their customer message center until they gave me an alternate address to ship to in Maryland.) I've had to send screen shots of our conversations where they changed the address, and copies of my tracking receipt to PayPal. The only way I was able to get PayPal to respond was calling them and speaking to a person. When you call and the automated voice tells you your claim is closed (and doesn't give you other options) tell it to speak to a person. This may not help if too much time has passed, but if someone reading this has just been denied, don't give up. Keep documents and screen shots of anything relevant. This company is becoming an expert in taking advantage of people. They have recently changed their name to Liligal because you can find so much relevant negative information about them with a quick Google search.
Please PayPal, do not do business with them!