Lost dispute, buyer added tracking number, never shipped.
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Paypal robot would not issue refund unless tracking shows it has been returned to your address given by Paypal.
what does the tracking say?
Go to YOUR PAYPAL ACCOUNT,resolution,all cases and find the case and see what has been uploaded?
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is this a Paypal dispute or a credit card chargeback?
sometimes a buyer will go to his credit card issuer and file a chargeback,then Paypal will close the case and wait for his cc issuer to decide.
if he wins ,he does no have to return the item and you will be slapped with a $20 fee plus losing your payment
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I am having almost the exact same problem. Buyer purchased new GPU from me and then claimed not as described. They did ship something back but not to my address. USPS tracking will only show city and state and will not show street so there is no way to verify through tracking that the item actually went to address it was supposed to. USPS is worthless and PayPal should not allow them to be used. I went to my local post office and was able to get someone there to give me a document stating the package did not go to my address. USPS would not tell me where it was actually delivered to. This will hopefully be enough for PayPal to overturn their decision.
I think that PayPal's dispute resolution process is severely thawed. As it is now, anyone can claim not as described and then ship an empty box to the correct city and state but some random street. The tracking will show delivered and they get their money back. At that point the burden of proof is on the seller. If you call PayPal they will just say that the buyer provided a valid tracking number and case closed. They do not care that tracking does not really verify if the item was delivered to the correct address.
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Paypal robot will take the tracking number to USPS website and look for a match,so it cannot be fake.
For first class mail,USPS will scan delivered -zipcode and city only.
for priority,signature confirmation and insurance over $50, it will be to your address.
scammers are very good these days knowing how paypal works,how USPS works and how Ebay works.
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- Refund during the delivery in Disputes and claims
- Dispute denied with provided tracking number. in About Protections
- Can I appeal a case if I didn’t have the tracking but I will have tracking now? in About Protections
- Invoicing Services - No need to ship goods in About Payments
- How likely is a seller to win a dispute? in About Payments