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Item was lost in mail


Item was lost in mail

I sent an item to someone in Hong Kong the package was lost in the mail so I told the customer I would exchange it for something else I sent it they received it now they want another item because I posted the new item after I sent 2 packages one was lost the other was delivered what should I do?

Re: Item was lost in mail

it is upto you.

if they file item not as described,they wil be asked  to return the package with tracking to get their money bck