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Item missing parts but seller won't refund me claims it's UPS fault and not his issue.

Item missing parts but seller won't refund me claims it's UPS fault and not his issue.

I bought am item and it arrived missing key parts. Upon arrival I noticed a huge hole in the box where the part may have slipped out. I asked for a refund but the seller says it's not his issue it's mine and I need to take it up with UPS. Am I protected by PayPal for a refund?
2 REPLIES
Volunteer Advisor

Re: Item missing parts but seller won't refund me claims it's UPS fault and not his issue.

@CodeMonkey352

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

Highlighted
Volunteer Advisor

Re: Item missing parts but seller won't refund me claims it's UPS fault and not his issue.

Perhaps, but that  doesn't mean would get all of your money back; you won't, even if you win.

Seller is responsible to get the item to you, but neither party will be able to really prove anything.  

First, I assume there is a tracking number to show delivery; that means you can't file a dispute for not received.

Second, you would need to file a dispute for item not as described.  Unfortunately, this is limited buyer protection.  If you were to win you would need to pay for return shipping with tracking.  When received by seller then PayPal would refund purchase price.  It would not likely end here, however, as seller would likely file an appeal and the outcome would be uncertain.

You would likely have a much better chance if your filed a dispute directly with your credit card; hopefully, you used a credit card for the funding.