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Hello, In 2017 August a bought some things on eBay. As usual, I paid using PayPal. After two months I see that nothing will arrive. I contacted the seller, he said: Sorry to bother you. I feel so sorry to tell that we were notified by the post office that an accident happened on the way and one container with our parcels was destroyed. We cannot make sure if your parcel was in that container. To ensure you will not get a loss, we have two solutions as following: 1. We would like to refund your payment firstly; if the parcel arrives later, please just refuse it or contact me to pay it back. 2. We resend your order. Please refuse the second one if both parcels arrive. Please let me know your idea. I needed the items I have chosen, so I chose resend. I was willing to pay two time if I got two times... But only in November the seller answered that he will resend... But nothing has arrived, I contacted the seller 2018 January 06, usually I'm very patient about my purchasing, but this time... The seller offered full refund by saying: Thanks for your reply. We apply refund for your order .If you cannot get it within 24 hours, please contact us again. A haven't received the refund!!! So I contacted the seller, and as expected, no answer... Please, tel to everybody not to buy from seller ebay ID - <removed>
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.
These steps apply to UK Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre.
3.Click Dispute a Transaction.
4.Select the button beside the transaction you want to dispute, then click Continue.
5.Select ‘Item dispute’, click Continue and follow the on-screen instructions.
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.