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How to Win: Significantly Not Described - Missing Item

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How to Win: Significantly Not Described - Missing Item

A buyer bought a Travelers Notebook Leather Zipper Case. When she got the package, she filed a dispute claiming there's a missing item, which is the NOTEBOOK. Of course there's none because she didn't buy any. ONLY the leather case. 

 

Do you think I can win in this situation? I don't know what's the buyer's intention and we cannot say she cant understand English well because shes from an English speaking country. 

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Re: How to Win: Significantly Not Described - Missing Item

@Lirra20

 

Sorry but when i read 'Travelers Notebook Leather Zipper Case' I presumed it was the Notebook in case as well.


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