I have this customer who placed a custom order with me. As such, I sent him a paypal invoice, which he paid via CC. Somehow, he failed to update his shipping info and his product was shipped to his old address 😕
Now, this guy has successfully ordered product from me before, and because of this, he's laying the blame on me, saying that I should have know the address was incorrect, and blah blah blah. When I informed him that I have to ship to whatever address he confirmed with paypal, he lost it, saying that he doesn't deal with paypal, and that he paid via CC not paypal. I don't know if he understands that Paypal processes CC transactions or not, but he's convinced that I took his CC information from a previous transaction, somehow logged into his paypal account and entered said info illegally.
I was willing to work with him to figure something out until he started throwing accusations of illegal activity. After hearing and reading a slew of verbal abuse, I came to the conclusion that he does not want to resolve this issue, and there's no way to difuse this customer. He's threatening to reverse the CC charges
I shipped the product via Canada Post with tracking and sig required... It's currently sitting at a post office waiting to be picked up. As far as I can tell, I have done everything by the book.
My question is, how much of a threat is it to have CC transactions reversed, as this order was for a tidy sum by my standards
