DISPUTE FILED AGAINST ME WHEN I DID NOTHING WRONG
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He is saying it aint him who bought the item using his Paypal account.
paypal seller protection for unauthorised transaction-
seller must prove he has shipped,not necessarily delivered,so up load your tracking if not there already
item must be eligible for protection,
look at the transaction and read the details.
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What were the details on the PayPal transation?
OK to ship?
Eligible for seller protection?
Did you ship to the buyer's address on the details page?
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That may be an issue as the tracking number was supposed to be added at time of shipment. That was so PayPal would have access to the tracking information as soon as needed. Adding the tracking number at time of shipment is an extremely important requirement for seller protection. If the tracking number is not there, the omission could be what you did wrong.
If you comply with all requirements for seller protection (including the tracking number), then PayPal should reimbuse you for any refunds and charges related to an unauthorized claim.
The buyer's claim may fail; it is between PayPal and the credit card processor. For now, just make sure the tracking number is on the transaction detail page. When you use PayPal to create a label from the transaction, the tacking number is added automatically.
All you can do is wait until the disupte is settled.
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