Contacting Customer support Hacked account
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Have to love customer service in today's world. You can't login because your account has been hacked, and yet you have to login to contact them to attempt to resolve the issue. You even have to login to ask questions here. LOL, then they popup a survey to ask how your visit was and if you answer negatively the survey submit fails with "cannot submit survey". Is there anyplace to email paypal about a hacked account that doesn't require logging in? I assume my account is hacked since the my password doesn't work, the change password message returns in Chinese, my phone number is incorrect, and my security questions no longer work.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hey rcc69,
I'm very sorry to hear about the unauthorized activity, and the issues with the survey. I'll definitely ensure that feedback is passed on. As far as the options to contact us, you can call or email us, or contact us over Facebook or Twitter so that we can help. If you try to call and run into issues getting through, usually saying the reason for your call will help us get you to the right place. Otherwise, you can say "representative" to be sent through. Hopefully the issue is resolved soon!
- Ashley M
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Need to set account balance buffer in Instant Transfer settings in My Money Archives
- Adding bank account error need to contact customer support in My Money Archives
- Need to transfer funds to my jamaican account in My Money Archives
- account closing in My Account Archives
- I have to wait 24-72 hours? in Disputes and Limitations Archives