Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Learn more in Community Events
I need your help people! I bought these jeans off Grailed.com that were tagged ''Saint Laurent''. They turned out to be fake. I messaged the seller but he refused to pay me back so I opened a claim. Soon I got an email from paypal telling me that I have to send the jeans back to the seller with a tracking code to receive a refund. Also I had to pay the shipping myself. (!) However a week after that I got another message that I have to prove that the seller has got the item. So I sent a document from the site of the post company that said that the package has been received. I thought this was enough to prove that I have sent the jeans back but NO. Two days after paypal sent me an email telling me that they have decided the case in favor of the seller (WTF!?)
I really can't believe how they could decide it in the favor of the seller, simply unbelievable!
Also I can't find the button where i should be able to appeal the claim.
Solved! Go to Solution.
I assume from this that your return shipping did NOT include online tracking to show delivery, lacking a requirement to get a refund.
IF YOU can prove it is counterfeit ,it should be destroyed not returned,Paypal robot does not know any better/
did you use a credit card,file chargeback.