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Cannot cancel unauthorized $1,000 transfer from Bank to Paypal, Resolution Center not working

Member

Cannot cancel unauthorized $1,000 transfer from Bank to Paypal, Resolution Center not working

Hi,

Anyone with experience in dealing with unauthorized transfers? $1,000 was transferred out of my bank account (which is currently at -$1,000)  and is pending for Dec. 28th. When I logged in to Paypal to resolve this issue my account language was in French and I cannot cancel the pending transaction while the Resolution Center repeatedly gives me the error "Let's try that again - Looks like something went wrong on our end."

Anyone with advice please let me know, I have changed my passwords but I would like to get this resolved as soon as possible. Thank you. 

 

 
2 REPLIES
New Community Member

Re: Cannot cancel unauthorized $1,000 transfer from Bank to Paypal, Resolution Center not working

My mother also had this problem. Her paypal was hacked and got an email in spanish saying the password was changed and someone tried to transfer $1,000 from my bank to her paypal. We were able to contact paypal and get it resolved. 

 

You can contact PayPal Customer Service at.

https://www.paypal.com/selfhelp/contact/call
https://www.paypal.com/selfhelp/contact/call (if calling from outside the U.S.)

- https://www.paypal.com/us/smarthelp/contact-us

New Community Member

Re: Cannot cancel unauthorized $1,000 transfer from Bank to Paypal, Resolution Center not working

I'm in the middle of this too for $500.  I reported an unauthorized trans using my debit on 2/22/18.  I call the bank and called pp.  The transaction showed as pp by Joseph <removed>.  PP confirmed that person hacked my debit card, used my card number, security code and ex code.  Apparently this is "guest mode" or something like that.  Someone uses the CC through PP.  Someone got my CC...I canceled my card of course.  I called PP 2/22/18, but there was no case created online so I went online and created a case on Monday.  Today PP closed the case and said, "Based on our review, we found this transaction is consistent with your PayPal payment history.".  It is NOT.  I don't buy anything that expensive; usually less than $100 and go through PP.  I reopened another case and awaiting a call back from PP.