You are viewing the PayPal Community Archives. This content may be old or outdated. Leave the Archive
Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). Learn more in Community Events
As the title says buyer says I shipped him the wrong shoe size (makes no sense) and I said ok send the item back and I will give full refund. As I expected the shoes are much lighter and constructed much more poorly then the shoes I actually sent to him. He lives in Korea as well. What are my next steps to make sure I am protected and dont lose out on 600 dollars!
Too late now to think about a $600 loss. You should have thought about that before shipping very high risk shoes to another country.
If this was simply a refund arranged between buyer and seller outside of a PayPal dispute, then have no recourse through PayPal, but you also have no obligation to refund. Just wait to see what buyer does for a dispute.
If the dispute was decided by PayPal then you file a dispute (phone call) through PayPal and challenge the decision. Outcome is uncertain.
In future consider risk when you want to make a quick high profit on a risky item.
depends on how he approches you on return,did he open a case?
did he return with tracking?
if he loses a Paypal dispute ,he can go to his cc issuer ,if he has no tracking,he could just show the postal receipt.
we dont know how the credit card industry work in Korea.