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Buyer wanted refund, and sent back fake version of shoes I sent to him...What should I do!?

New Community Member

Buyer wanted refund, and sent back fake version of shoes I sent to him...What should I do!?

As the title says buyer says I shipped him the wrong shoe size (makes no sense) and I said ok send the item back and I will give full refund. As I expected the shoes are much lighter and constructed much more poorly then the shoes I actually sent to him. He lives in Korea as well. What are my next steps to make sure I am protected and dont lose out on 600 dollars!

3 REPLIES
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Volunteer Advisor

Re: Buyer wanted refund, and sent back fake version of shoes I sent to him...What should I do!?

Too late now to think about a $600 loss.  You should have thought about that before shipping very high risk shoes to another country.

If this was simply a refund arranged between buyer and seller outside of a PayPal dispute, then have no recourse through PayPal, but you also have no obligation to refund.  Just wait to see what buyer does for a dispute.

If the dispute was decided by PayPal then you file a dispute (phone call) through PayPal and challenge the decision.  Outcome is uncertain.

In future consider risk when you want to make a quick high profit on a risky item.

Volunteer Advisor

Re: Buyer wanted refund, and sent back fake version of shoes I sent to him...What should I do!?

depends on how he approches you on return,did he open a case?

did he return with tracking?

Volunteer Advisor

Re: Buyer wanted refund, and sent back fake version of shoes I sent to him...What should I do!?

if he  loses a Paypal dispute ,he can go to his cc issuer ,if he has no tracking,he could just show the postal receipt.

we dont know how the credit card industry work in Korea.