Buyer returning item

Jkuspiel
New Community Member
Hi all so i sold a ring that i had after my ex wife and i got divorced. I posted all the specifications from the ring which i had documentation for. I posted images as well on ebay also sent the documentation with the ring which was sold on ebay. The buyer messaged me on ebay a day after receiving the ring stating that she brought the ring to two different jewelers and they said the clarity and color of the ring were not accurate. I told the buyer she could return the ring ad contents to me but she wants to hold the ring and bring it to another jeweler monday a week after having it. I said i would rather not return it immediately if there is an issue with it. I did put on the listing no returns. Now that the funds have been received by me the buyer has not messaged me about making a return. Any suggestions? Thanks all.
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2 REPLIES 2

DPCreations
Frequent Advisor
Frequent Advisor

If you want the ring back, don't delay; get it back immediately.

There are other options but you need to work wih the buyer for  solution.

Do you want to fight the return or negotiate a quick resolution.

 

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Whac-A-Mole
Frequent Advisor
Frequent Advisor

she could change her mind and keep the ring,it happens.

but the longer she stalls,the worse it COULD get,switch a  roo,is a possibility.

ask he if she wants to return it,you can pick up return shipping and insurance.

 

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