I have recently gotten all payments disputed for a digital service I provided online for someone. His texts and emails agreed to paypal payments from his wife and now his wife disputed all 4 charges claiming "unauthorized" charges. I'm not sure if his phone number matches his wife's account but am I totally **bleep** with no seller protection here?
Sorry. PayPal does have limitations to it's seller protection and digital goods are not covered. Sell digital goods at your own risk or sign up for PayPal digital goods payment processing and get micropayment pricing which means you can't sell digital goods that are priced expensively.
Maybe you need to email the wife to explain and include the husband's emails. I had something similar happened years ago but luckily the husband contacted me about order and that payment was sent on emails that had their business logo on it so when I forwarded them to her, she relented and apologized, so did the husband. She just let the dispute time out. It was for a tangible item though.
