I always thought PayPal offered buyer protection if you used them at the checkout as payment. I purchased a jacket that I never received, opened a case giving all the facts, buyer never responded or provided tracking and PayPal decided in favor of the shady seller. I met all standards for buyer protection that are listed on the site. There's no appeal button on the resolution center page (mobile and desktop versions). I called customer service and the phone menus are setup so you will never get a person on the phone, only the computer saying everything I already know except how to fix this or get an actual person on the phone to explain this messed up outcome. PayPal has made me a victim twice now on the same transaction. This is a prime example of bait and switch on the buyer protection. I simply want my money or my item.
