BUYER DISPUTED TRANSACTION

jenniferlee71
Contributor
Contributor

Sold a pair of sneakers, buyer paid for. Item was paid for via Paypal, Item was shipped buyer received.

Now buyer is stating the transaction was unauthorized and there is now a negative balance on my paypal account minus the paypal fees for the purchase of the sneakers.

I can't use my account until the dispute has been looked into because theres a negative amount in my paypal account.

Anyone else run into this problem? How long does it take before a resolution is reached?

I don't think its fair that I am now being penalized because someone used their account and shouldn't have.

Any advise or suggestions?

Thank you in advance.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@jax26

 

Unless you are @jenniferlee71 who's thread it is and to whom I directed my comment then 'she' was covered by seller protection and I was talking to her.


Advice is voluntary.
Kudos / Solution appreciated.
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