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Nikkisinn
New Community Member
Today morning i receive an email 'thank you from ALIBABA GROUP LTD' but i didnt buy something from there. What can i do?
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2 REPLIES 2

Oregon11
Advisor
Advisor

It could be a phishing email.

 

If you clicked on any links in the email and logged into what you thought was the PayPal website, you need to change your PayPal password.

 

Here is a PayPal link with info on how to spot a fake PayPal email.

 

https://www.paypal.com/gr/selfhelp/article/how-do-i-know-if-an-email-is-from-paypal-and-how-do-i-rep...

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PayPal_Tricia
Moderator
Moderator

Hi @Nikkisinn

 

I'm sorry for any concern this has caused. 

 

@Oregon11 is on the right track! Checking to ensure the email was from us is the right step. You'll also want to check your PayPal account for any unauthorized account activity. If you notice any unauthorized activity, please report this to us. 

 

I hope this information helps!


Thanks, 
PayPal_Tricia

 

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