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PURCHASED LOL DOLLS AND GO COUNTERFEIT GOODS, THEY REFUSED REFUND, FILED A COMPLAINT WITH CANADIAN FRAUD AND REQUESTED A CHARGEBACK FROM CREDIT CARD COMPANY.
What surprises me is that companies like PayPal and Ebay should be able to sanction such organisations as TomTop for their continued bad customer service - or even their dishonesty!
But they don't take action against the increasing number of "dodgy" vendors, who are allowed to continue to scam people out of their money.
I see a bleak future for online retailing if this situation is allowed to continue.
Your problem is that you waited until after 120 (or 180) days to launche yoru dispute with paypal. I NEVER give a retailer more than a week or so to fix a poblem - and certainly not mor ethan 30 days. Even a credit card company will deny you a charge-back attempt after that much time.
I have not received the goods ! tom top swindler
The goods were paid for, but I received neither parcels nor refunds.
Be careful with this store.
They promise a lot but do not do anything.
Want to risk your money?
you can be among those for which the store reimburses losses at discounts.
I order electronics from them over 2 months ago. The payment confirmation is the last I heard from them. Ipaid the extra shipping cost to ensure that I get a tracking number, but have not received a thing. I'm pretty sure I have been scammed! No replies to my emails to support or the online portal.
Waited almost 3 months for an order - nothing! All emails are responded to by an automated reply. Useless! Luckily all I lost was about $25! Lesson learned! (BTW, I have successfully ordered from AliExpress. Had to wait a long time for delivery, but it eventually arrived...)
considering this is posted on the paypal user forum, I assume you paid for your purchase using PayPal. If so, you should use their resolution process/dispute. They are generally pretty good about getting things resolved.
What I do not understand is why is Pay Pal still doing business with them. This way Pay Pal actually supports a scam, because I believe that is exactly what it is. I have spent EUR478 for an electric scooter two months ago, till this day I have nothing, accept EUR 10 bag which I received instead. Tom Top is claiming they delivered the goods, and Pay Pal closed the case because the goods have been delivered. Absolutely crazy...
BTW, I wrote all of that to Pay Pal, but I do not believe they have read it at all...
I purchased an electronic device from this company. I received the item but it died within a week. After contacting the company and asking for a refund, they replied and asked me if I could take the item to a local repair shop to have it serviced. I replied to their email and requested a refund... that's when they stopped responding. Stay away from these guys - this company is bad news!