Hi everyone, I know you already know what I'm about to say. I sold bitcoin to some unknown and supposedly "verified" buyer with a 100% positive feedback score who then turned around and submitted an unauthorized payment claim through paypal. I understand why any organization would take the default position of protecting the consumer, but an argument needs to finally be put forth in a legal environment that investigates whether or not sellers should bear the entirety of the damages incurred (which become 2 fold) regardless of the type of item they sell whether it be physical or digital, assuming the seller can provide adequate, reproducible evidence of a product exchanged. More so, that it is questionable in that in essentially every one of these transactions, which are apparently quite a lot these days, that Paypal has obviously failed to protect the security of its consumers, assuming what Paypal is actually claiming did in fact happen, that being that some unauthorized user gained access to the account owner's credentials. Should this security failure on Paypal's part, or possibly the consumer's, be completely levied against a seller? Failure to secure your own account passwords obviously shouldn't be met with you bearing the financial burden of an unauthorized claim, but if the seller was dimwitted and exercised poor judgement when executing what turned out to be a fraudulent transaction, why is it not the case that Paypal's inability to verify the security of the transaction before it took place not as bad as the seller's if not worse? Paypal never will obviously, but ideally they should owe the consumer as much of a refund as the seller does. I find it amazing that in this day and age you need to provide 2FA for dealing with pratically anything of value when interacting online, but the same measures are not applied beforehand by an instituation like paypal that is notorious for limiting accounts and withholding funds pending some verification outcome. Perhaps send a confirmation email to the buyer or a text message asking if they're making a purchase? And I'm sorry, but digital items are legitimate products. A digital product is every bit as real as your paypal funds themselves or a Netflix account. And in fact digital items are more verifiable than physical ones. So to continuously defend this ridiculous 1 sentence policy of not protecting sellers of digital goods, which to be honest everyone knows is just paypal's way saving themselves money, is ridiculous. And it's paypal's fault that everyone knows this is true.
