Hi Everyone,
Looiking for advice on how to progress the issues i am having with Paypal and their resolution process.
So long story short, i purchased a digital product from a online vendor, i used Paypal to pay for the item. I received no conformation or delivery of digital product, so naturally i raised a claim under the resolution center.
The process itself was awful, offering little to no abilty to add to the case once i have raised it. Anyway, Paypal sided on the side of the Seller, rejecting my claim saying that they had provided sufficent evidence the item had been delviered.
Now i can say very honestly that isnt the case, they have suggested i contact the seller further to resolve the issue, however i have asked Payoal 5 times via the messaging center to provide the evidence that was given to them by the Seller so that i can contact them. I have very clearly asked for the envidence and each time Paypal have responded with irrelveant replies, such as detailing the resolution process, and have not provided the evidence as requested.
I am beyond frustrated and i dont know what to do next, it seems clear to me, if they have evidence they can give it to me and i can get in contact with the seller to get my item, if they dont have the evidence then refund my money!
Any suggestions on how i can move forward, is there a better route to complain than the message center?
