PayPal Asks me to submit Email, Proof of address, Photo ID, but unable to login my account - Help!

anisur_rahman
New Community Member

Hello

 

My PayPal account is limited due to suspicious account activity, i have sumitted my Photo ID (driver's license) but my account isn't restored

 

On the otherhand PayPal asks me to submit additional documents like

 

1. Send them email

2. Submit proof of address

3. Submit Photo ID again

 

from resolution center and they have given me 10 days from the time when I received the email to submit all these documents

 

But i can't still login my account so how can I submit them these documents

 

When I try to login payPal says Suspicious account activity,

 

I need to contact PayPal but how can I contact them,

 

Assistance is needed from authority

 

Thanks

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@anisur_rahman

 

 

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".

OR

 

have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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