In-tangible good fraud, buyers claiming unauthorized transaction, buyer ALWAYS wins.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello PayPal,
I sell In-tangible goods, i.e digital goods on a daily basis.
I get from anywhere 1-10 disputes/claims a week, saying it's unauthorized transaction.
However, they can just use a VPN or go somewhere else and pay for it and come back and say it wasn't authorized and want my money back. I have lost 100% of these cases and it's really hurting my business.
Is there anyone out there with any tips, or somehow prevent some of these cases, obviously i'll still get some, but at the moment, I'm getting way too many for me to just chalk it up to a business loss
Thanks
Jay
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Currently there is no PayPal Seller Protection for intangible/digital goods. PayPal's July 1 2015 upcoming policy updates only expands Buyer Protection to cover digital goods and services and nothing about Seller Protection of such merchandise. I'd get out of that business to be honest (depending on what kind of digital goods it is and how you are selling it) or not use PayPal as payment method.
Kudos & Solved are greatly appreciated. 🙂
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- I won the dispute from a buyer - 2nd dispute is file "Bank reversal" in About Protections (Archive)
- Unauthorized Payment problem. in About Protections (Archive)
- Paypal closed a case of unauthorized payment to a scammer in their favor!! Help !! in About Payments (Archive)
- How resolve/remove limitation? in About Settings (Archive)
- Paypal stole from me!! in About Payments (Archive)