How to claim a pending refund?

[dancin2kenny]

I returned an item or a refund which the company said they made. I got an email yeserday saying the money needs to be claimed by March 3rd or they will cancel the refund. I don't see anywhere in my paypal account where to do this. In that email there is a button to take me to where I am supposed to claim the money but cnnot find it from there. Anyone have a suggestion? thanks!

[PayPal_Olivia]

Hi dancin2kenny, and welcome to the forums!

Refunds are typically performed within the transaction, and will show up linked with the original transaction in your PayPal account. They do not need to be claimed, because they are automatic.

It sounds like the company may have used Send money to send you a payment, and they may have sent it to the incorrect email address. I would suggest contacting the company and asking what email address they sent the refund to. If they have sent it incorrectly, they can cancel the payment and perform the refund correctly so you can receive it safely.

I hope this helps!

Olivia