Can virtual goods be charged back at any time?

salabang
Contributor
Contributor

I recently sold a virtual good to a person about 6 months ago. This was an account on a game online. From what I understand these kinds of items are not protected by Paypal's seller protection. So if, for example, he makes a claim that it wasn't him who purchased the account or that the account was stolen and attempts to chargeback, will I be protected? For example if he gets bored of the account and wants his money back is there any way he can take it from me?

 

Thank you very much

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3 REPLIES 3

sharpiemarker
Esteemed Advisor
Esteemed Advisor

Sorry, you will not be protected. Casual/personal selling of virtual and digital goods are not protected under PayPal seller protection.

 

If you are a business and want seller protection, sign up for Digital Products Payment Processing: https://www.paypal.com/webapps/mpp/digital-products


Kudos & Solved are greatly appreciated. 🙂
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salabang
Contributor
Contributor
How do charge backs for virtual goods even work then? That doesn't make sense, how could PayPal side with him after 6 months? In what way possible could he get his money back after 6 months past transaction?
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DPCreations
Frequent Advisor
Frequent Advisor

A buyer makes a claim through the credit card that the charge was unauthorized.  PayPal must give the money back to buyer.  Since it is a virtual good, seller looses.  Selling virtual goods is high risk of loss.

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