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Buyer claims received open and empty package and wins

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Buyer claims received open and empty package and wins

Lost a case today, Buyer said package was opened during transit and the item fell out, I told him I've sold 1000 items over the years and nobody has ever claimed that, also told him I use tape and sturdy packages. I told him to upload pictures of package or show me a message from USPS stating "were sorry this package was damaged or lost in transit" He never said a word after his first message, and won the case. How the **bleep** am I supposed to win that case. PayPal tells me "after careful consideration... Blah blah..... You lose 145$" I sell 200,000$ in goods the last year and this is how they treat me.