Hi, I bought an item from ebay about 78 days days ago (30th october) and I never received it . I was told to message the seller first before filing a dispute to see what was going on. I messaged the seller about 20 days after I had purchased the item. The seller replied and said he would contact The Post Office and see what was going on. I also was told it would take about 2 - 3 weeks for the seller to be contacted back by the Post office (AUS Post)
I was contacted by the seller yesterday (15/01/2015) and he said the post office told him the item had been lost. He said to file a dispute, and I tried to today but it will not let me. An error comes up saying the item can not be disputed.
Sorry, the 180 days Buyer protection policy didn't go into effect until Nov 18, 2014. The seller may have known this and played it off --told you to try and file a dispute.
However if you paid by credit card, you can file a chargeback on the transaction with your credit card issuer.
