cancel
Showing results for 
Search instead for 
Did you mean: 

"Help" center is terrible

Highlighted
New Community Member

"Help" center is terrible

Useless "Help" line. A constant stream of prerecorded questions leading one nowhere.

 

So frustrating. Worse of all "it" hangs up on you without resolution.

 

Simply useless!!!

4 REPLIES
Volunteer Advisor

Re: "Help" center is terrible

I wouldn't define it as useless, but rather frustrating.

Make sure you use a one-time passcode when you call so you can avoid some automation.  You need to be persistent, yet polite. If the agent isn't helpful, then re-phrase the question to make easier to comprehend.  If you can't reach the right agent, then call back again.  That's part of the frustration.  So, persist and try again.  More frustration, and persist again.

Eventually you can get help.

New Community Member

Re: "Help" center is terrible

Never made it beyond the sutomated run-around in my two calls from overseas.

 

And why should I have to "persist" so much and struggle as if that should be the accepted norm from a "help" line?

 

Seems like I now live in that absurdist film "Brazil" - perhaps it's an odd reference - but your notion that I should persist seems like defeat to me. A well funded enterprise like PayPal should be able to afford actual people to address their customer's needs. 

 

Persist? WTF?

Volunteer Advisor

Re: "Help" center is terrible

If you want help, you need to persist.  If you don't want help, then give up trying.

You can also just close your PayPal account.

Help center is what it is; you can't change it.

New Community Member

Re: "Help" center is terrible

I too cannot get help when I need it.  Paypal has forgotten they are a bank.  They have forgotten to take care of us as if we are loaning them our money....which we are.

 

nuff said

 

I am looking at Square Trade.  I am pretty much done now that they have the chip card and it doesn't work like the other card AND they just don't answer their phones. 

 

The Better Business Bureau needs to hear about this, right?  Sorry about the people who say "be the squeaky wheel"  perhaps they have money to burn and time to waste.  Most of us have real jobs and don't have time for the kind of crud we have to go through to give PayPal the privilege of borrowing our money!!