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Useless "Help" line. A constant stream of prerecorded questions leading one nowhere.
So frustrating. Worse of all "it" hangs up on you without resolution.
I wouldn't define it as useless, but rather frustrating.
Make sure you use a one-time passcode when you call so you can avoid some automation. You need to be persistent, yet polite. If the agent isn't helpful, then re-phrase the question to make easier to comprehend. If you can't reach the right agent, then call back again. That's part of the frustration. So, persist and try again. More frustration, and persist again.
Eventually you can get help.
Never made it beyond the sutomated run-around in my two calls from overseas.
And why should I have to "persist" so much and struggle as if that should be the accepted norm from a "help" line?
Seems like I now live in that absurdist film "Brazil" - perhaps it's an odd reference - but your notion that I should persist seems like defeat to me. A well funded enterprise like PayPal should be able to afford actual people to address their customer's needs.
If you want help, you need to persist. If you don't want help, then give up trying.
You can also just close your PayPal account.
Help center is what it is; you can't change it.