Security kay

[nikosoikonomoux]

Hello today i had a problem with paypal support let me explain frist

I ask form paypal support via email requesting to help me add my phone as a security kay and here are the reply

(Some personal information may be censored for my safty )

Dear (Censored) ,

Thank you for your message.

I understand that you wish to activate two step verification on your account.

This is a function that PayPal is in the process of phasing out so I cannot guarantee that it will work, but I have ordered a security key for you.

It is my pleasure to assist you. Thank you for choosing PayPal.

Yours sincerely,
Matthias
PayPal

Copyright © 1999-2016 PayPal. All rights reserved.

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

Why this happen without my request ? i will be charged for this or not  plus also i resived another mesenge  1 hour affter

Dear (Censored), We’ve received your order for a PayPal Security Key. Please allow up to 10 business days for it to arrive. Shipping Address (Censored) Along with your security key, you’ll receive instructions on how to activate it. Once you activate your security key, you’ll have an extra layer of protection for your PayPal account. To check the status of your order: Log in to your PayPal account. Click the Profile at the top of the page. Click the PayPal Security Key link. If you didn’t order a security key or your shipping address is incorrect, please contact us at Go to https://www.paypal.com/help and click "Call Us". Thanks, PayPal

Why all of this but no  charge  happen so far either to my card and on my paypal balance

Plase help

[sharpiemarker · Accepted solution]

No charge because you have only emailed PayPal to request the security key and they put in the order for you but you have not received Security Key to activate it yet.

If you do not want to use security key, don't activate it and you won't be charged.

[nikosoikonomoux]

what you meen if i resived i will be charged or if i activate i will be charged

[nikosoikonomoux]

Thanks for help man

[sharpiemarker]

You have to get the key first, turn on the service and use it, before you get charged. That Is what I mean.

[sharpiemarker]

If you change your mind and do not want to use, just don't turn it on.

[nikosoikonomoux]

thanks for help