Is this for any particular service from PayPal such as Return Shipping On Us or maybe another service? If not, then it would be best to return the item or items normally by paying for the shipping through the carrier. If it is for the Return Shipping On Us program, you must activate it at https://www.paypal.com/returns and then what you do is pay for the return shipping costs. Even if the seller did or did not deduct the shipping costs from your refund, you must gather information as follows:
- If the seller has deducted the return shipping costs from your refund, you must provide copies of any documents that show the difference between what your item cost, and how much you were refunded.
- If you paid for the shipping/the seller did not deduct the return shipping costs from your refund, you must provide a receipt that shows the return shipping cost and the seller's address. If it doesn't show the seller's address, then you must provide the shipping label document that does show the seller's address or a photo of the package that has the seller's address.
- FOR BOTH CIRCUMSTANCES, you must provide either your PayPal email receipt, or your PayPal transactions page showing the original purchase. Your proof must show that you made your purchase IN FULL USING YOUR PAYPAL ACCOUNT.
It is a must to activate the program on your PayPal account before you attempt to request a return shipping refund. Once you have the information you need, you can then request a return shipping refund within 30 days of the return shipping date at https://www.paypal.com/returns.
