Refused item never received back by seller
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I bought a computer , but when it arrived I decided I didn't want it
The seller offered a 14 day return policy so I returned it via refused delivery
A month later the tracking info didn't show it being received back to seller yet.
So i went to the post office and they said that the package isn't tracked when
it goes back to the seller, which seems ridiculous!
But they said it usually only takes a couple of weeks to get back to the seller
so they should have it by now.
So I contacted the the seller and they say they never received it.
So what am I supposed to do now? There is no way to even
prove if the seller received it back or not.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Not knowing the answer I think there are 2 important considerations when a buyer refuses and unopened package that has tracking to buyer and then shows refused.
First, does PayPal consider this to have been received by buyer or not. If PayPal considers it received, then the buyer is responsible to make sure it has tracking to seller.
Second, if refused is not considered delivered then the case is simple. Buyer gets refund for non-delivery.
I think you need to review PayPal policies for delivery qualifcations. Click on Legal Agreements at the bottom of thepage and do your reserarch.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Well i suspect any dispute would fail as paypal do not cover buyer remorse and even if they did you have to supply a tracking number to prove delivery of the item back to the seller.
Would have been better to have accepted the item and then contacted the seller to ask if you could return it.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
well,tracking must have shown it has arrived at her place,but no more tracking to show it has been returned,so she has no ground for filing any dispute with Paypal
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Accept and Reply of Refund offer in Disputes and claims
- Dispute denied with provided tracking number. in About Protections
- Send Paypal payments and still shows pending for about 2 weeks with No REPLY from Paypal in About Payments
- Item not yet received. in About Protections
- “INSTANT Email Delivery” gift card not received! Can’t PayPal refund me NOW? in About eBay