Paypal instruction is wrong on closing dispute

Pauleouellette
Contributor
Contributor
I want to close a dispute as I received a full refund. I asked paypal how to close. Instruction says to click case ID, enter any reason info and then click "Close". On clicking case ID, I am provided with a screen that offers the option to change their reason but NO option to close. WTF ?
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1 REPLY 1

DPCreations
Frequent Advisor
Frequent Advisor

Did you receive the refund as a resolution for the dispute or was the refund provided separate from the dispute?

If the refund was in response to the dispute, then the dispute should close automatically.

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