Paypal Here - Cannot modify or delete users

[sfmfoundation]

On the paypal website, I cannot delete or modify users, I can only add new users.

On the user screen I just see the list of users, but nothing else and cannot click them to make changes or delete them.

Appreciate any assistance.

Thanks

[aufinger · Accepted solution]

So no response from Paypal.

This issue has been identified before.  I saw one that was over a year old and the only response was to call tech support.

I was able to find something on the web that suggested that you could modify and/or delete users in the mobile app.  I have verified that this is correct.

Download the Paypal Here mobile app and login using Paypal credentials.  Choose the User Management options from the menu.

[sfmfoundation]

Thank you!  I did finally reach Paypal on the phone and they didn't understand why the website wasn't working.  The mobile app did the trick.

[LWSC]

I contacted PayPal 3 times on the phone, as I kept getting the message Invalid ID when I tried to set up a new user.  They were baffled and told me every time to check back in a week.

I finally was able to add a new user through the mobile app.  Then I went to the website and changed the security level for the new user.

Why doesn't PayPal know about (or care about) and fix this issue?