Paying with Paypal Credit at Macy's

kfunes
Contributor
Contributor

Hello everyone and thank you in advance,

 

I originally went to my local Macy's to shop for Xmas present because I had learned I could charge my Paypal credit account for the purchases but once I went to check out, I was not able to pay by opening the app sliding my phone across the payment reader. 

 

I reached out to Paypal and I was told my account was not set up for in-store checkout. They sent me instructions and I set up the in-store checkout option, went back to Macy's and still no go. I have talked to 4 different cashiers and called Macy's customer services line but no one seems to know what they need to do at the register so I can pay with Paypal. I even asked one of the cashiers if when selecting payment options (cash, credit, etc.) is Paypal an option, she said no.

 

It's very irritating that a payment option was made available 2 years ago yet Macy's employees are not trained on how to charge Paypal.

 

Any advice will be greatly appreciated. 

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2 REPLIES 2

saulhviro
New Community Member
Im curious about this as well. I tried to use my Paypal credit yesterday two times and both said " Unable to complete transaction" after putting the four digit code. I called PayPal's customer service and they couldn't explain why this happened.
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Bkween
New Community Member
You can’t use any other form of payment- gift card, coupons in the transactions your going to use with PayPal credit. Also you can only get the payment code 3 times so make sure you don’t open up the payment part to generate a code until your ready to pay. If you go to Macy’s.com under payment options- PayPal credit it will discuss briefly some answers to why it’s not working
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