I have recently tried to process three credit card payments within the last 24 hours and I keep getting an error message saying the card can't process and to try again later(not exact words). I called customer support yesterday and today, first telling me it was my internet or signal and then today stating that it may be a technical issue on their end. Is anyone else having the same problem and do I need to get another payment service or is this rare? Please help!!!!
I tried both on my galaxy and my tablet, both show the same error message. I've accepted payments prior to this issue and had no problems. I also tried using my wifi through AT&T as well and on my phone, even manually entered the card number. Customer support couldn't find an issue on my end just informing me that it's a technical issue on their end and will email me when it's resolved. I have been using this service for a little over a week and I was hoping that this is just a hiccup and doesn't happen often. Not sure which version of the PayPal here app I have but it should be up-to-date especially since I just recently started using the service.
I've been using the PaPal Here app first with the swiper and then with chip card reder for over a year. I also have a bluetooth printer so I can print a detailed receipt fo the buyer. The only issue with the chip card reader is that sometimes it doesn't re-connect after going to sleep due to lack of activity. I also use the barcod capability which works fine, but only on a tablet.
I hope all is fine as I will be needing it this weekend. I do have backups, first with Square non-chip reader although I never used it. I have a backup merchant account with Clover Go and I did need it once because of an error that wasn't an error. Neither Square nor Clover Go will print receipts and my requirement is printing receipts.
