I don't know if this works for PayPal Credit but I do know for a fact that it does work if you paid the item in full only with your PayPal balance. The FREE RETURN SHIPPING can be done using PayPal's Return Shipping On Us program. You will need to activate this program before you attempt to request a return shipping refund at PayPal.com/Returns. You will only be able to submit 12 return shipping refunds each calendar year and up to $30 per refund. After you activate this program and after you have returned the item to the seller, you will need information according to the following:
- If the seller has deducted the return shipping costs from your refund, you must provide copies of any documents that show the difference between what your item costs, and how much you were refunded.
- If you paid for the return shipping costs from your refund, you must provide a receipt that shows the return shipping cost and the seller's address. If it doesn't show the seller's address, then you must provide the shipping label document that does show the seller's address or a photo of the package that has the seller's address.
- FOR BOTH CIRCUMSTANCES, you must provide either your PayPal email receipt, or your PayPal transactions page showing the original purchase. Your proof must show that you made your purchase IN FULL USING YOUR PAYPAL ACCOUNT.
Once you have the information you need, you can then request a return shipping refund within 30 days of the return shipping date. You can follow the instructions on how to do that at https://www.paypal.com/us/webapps/mpp/returns/refund.
If you're not able to view the page, you can do the following:
1. Go to PayPal.com/Login and log into your account.
2. Go to your account "Activity" and select "Request a return shipping refund" in the transaction details.
3. Select “Request a return shipping refund”, located in your purchase details, to request a return shipping refund.
4. In the next page, you will be asked information about the return. This is where you will need to upload the documents I have previously mentioned above.
5. When you are done, click on "Submit" and you will be notified of your acceptance or rejection of your refund on your return shipping 5 business days from the receipt of your complete file. If you're refund is accepted, your refund will be issued to Your PayPal account 5 business days from notice of the approval of your refund request.
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